FIND YOUR DREAM HOME
At ACJ Properties, we’re committed to respecting and protecting your privacy.
ACJ Properties & Jones Estates are trading names of ACJ Property Ltd registered in England and Wales, company registration number 04661322.The registered office is ACJ Properties, 9a Royal Buildings, Victoria Rd, Penarth, CF64 3ED. Jones Estates is the brand name of the Estate Agency division of ACJ Properties.
We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:
We also obtain personal information relating to you using automated technical means when you visit our website.
The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.
The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages.
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us.
We will retain personal information (for landlord and tenant) relating to a tenancy organised by ACJ for:
a maximum of 6 years from the tenancy end date for landlords and tenants using a managed service with ACJ Properties to allow us to comply with our legal obligations. For Landlords with several tenancies in succession, we will retain personal information for 6 years from the last tenancy end date.
a maximum of 6 years from the tenancy start date for landlords and tenants using a let only service with ACJ Properties to allow us to comply with our legal obligations. For Landlords with several tenancies in succession, we will retain personal information for 6 years from the last tenancy start date.
If you apply or enquire about renting or buying a property with ACJ Properties but this does not proceed to a tenancy agreement or purchase, we will retain your data for a maximum of 6 months.
If you enquire about services with ACJ Properties to let out or sell your property but this does not proceed to us letting or selling your property, we will retain your data for a maximum of 1 year.
In some cases, it is not possible for us to specify in advance the periods for which we will retain your personal information. In such cases, we will determine the period of retention based on the following criteria:
(a) the legal basis or legitimate interest to retain the data
(b) your personal preferences
We may use the information that we automatically collect using technical means through our website to:
We use MailChimp for marketing or information messages to customers. Personal data is stored within our MailChimp account in order to allow us to create distribution lists and send email campaigns. Our legal basis for this use is consent to contact you where you have opted in to marketing messages or, where you have entered into a contract with us or we have provided you with services, we may use your email address to inform you about any changes to legislation that may affect you. Our legal basis for this use is our legitimate interests, namely ensuring the legal compliance of ACJ Properties and its customers.
We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively. These sources include the Land Registry Public Register.
We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include Credit Risk Agencies, the Land Registry Public Register and Companies House Public Register. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.
We will not sell or rent your information to third parties.
We may pass your information to third party service providers, including but not limited to:
Your personal data, including name, address, contact details and preferences will be shared with:
When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.
We may disclose your personal information to any member of our group of companies. This means our subsidiaries, our ultimate holding company and all its subsidiaries insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information to our insurers and /or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.
In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure.
In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
You have the right:
To exercise any of these rights, email us at firstname.lastname@example.org or write to us at ACJ Properties, 9a Royal Buildings, Victoria Rd, Penarth, CF64 3ED. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.
If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk/concerns/.
We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.
Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.
It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, visit our Cookies Policy.
Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
We keep this Policy under regular review. This Policy was last updated on 27.4.18
You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.
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